SHIPPING & RETURNS
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.
If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your order was placed on the weekend, please call us first thing Monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.
We only ship Monday through Friday, our standard shipping is 5 to 7 business days. Any orders placed after 6pm CST, we will start processing the following business days. Please note due COVID-19 we may detect delays so please be tracking your order. Once your order is shipped your tracking number will be emailed to you. ALL PACKAGES REQUIRE A SIGNATURE CONFIRMATION. Your billing address and your card information must match failed to be the same will result in a immediate REFUND no exception.
Shipping fees are non-refundable. If you refuse any shipments from TheShanilLuxeCollection.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. The Shanil Luxe Collection does not hold responsibility for packages that state delivered.
Just a reminder that you will receive your order within 7-10 business days from the date that it is shipped out, not necessarily from the date that it is placed if you've chosen our standard shipping rate. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, though, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.
- Standard Shipping: $9.99 (3-5 business days)
- Free Shipping for orders over $350
- Canada: $19.99
- Rest of the World: $29.99
At this time, we are NOT accepting any returns nor exchanges. Please note that ALL SALES ARE FINAL. We ask that you double check your order before checking out.